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SCAN Agent Portal FAQ

What browsers does SCAN Agent Portal support?

SCAN Agent Portal supports a variety of browsers, but it is recommended to use Google Chrome for optimal performance.

Who do I contact for issues?

If you experience difficulties with the SCAN Agent Portal, please contact the Broker Contracting Team.

Phone: 562-989-5157

Email: SCANbrokercontracting@SCANhealthplan.com

What happens if I forgot my username or password?

In the SCAN Agent Portal, emails will be your username. If you need help in understanding which email is linked to your Broker account, please reach out to the Broker Contracting Team for assistance.

In cases where the password is forgotten, please click the link “Need help signing in?” to reveal the “Forgot Password?” link. SCAN Agent Portal will guide you through the process to reset your password.

If you encounter any issues, please reach out to the Broker Contracting Team.

SELF-REGISTRATION ISSUES

No NPN was found for the given name and Tax ID

Please verify the information in the fields. If error is still continuing, please reach out to Broker Contracting Team for assistance.

Username already exists

If the username already exists, please try to login or reset your password using the instructions above. If you believe there might be an error, please contact the Broker Contracting Team for assistance.

Agency not listed

Please select other and contact the Broker Contracting Team to add your agency.

Do I need to set a security question?

Yes, it is recommended to set a security question as an extra security layer to ensure the real owner of the account is signing into the SCAN Agent Portal.

How to update information on SSO portal

Update secondary email

Upon logging into SCAN Agent Portal, click your name on top and click “Settings”. On the Account page, click the “Edit” button for the Personal Information section. Add secondary email and click “Save”.

Update personal information

In the event where personal information needs to be edited, please reach out to the Broker Contracting Team to be helped
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