• Sales Support Team: 1-888-445-2038 - Email
• Member Services: 1-800-559-3500 (TTY: 711)
• Sutter Member Services: 1-800-749-9358 (TTY: 711)
• Washington Member Services: 1-833-944-7226 (TTY: 711)
• Commission Assistance: (562) 637-1220 - Email
• Event Submission: Email
• Broker Submission of Marketing Materials: Email
• Sales Operations - Agent Contracting: (562) 989-5157 - Email
• Sales Training: Email
• Enrollment Fax Numbers: (866) 951-6318; (562) 308-3626

Member Services Hours of Operation

Our hours of operation vary throughout the year based on enrollment periods. All times are Pacific Standard Time (PST).

Open Enrollment Period (OEP): January 1–March 31

• Monday–Friday: 7 a.m.–7 p.m.
• Saturday: 7 a.m.–5 p.m.

Lock‑In Period: April 1–October 14

• Monday–Friday: 7 a.m.–7 p.m.
• Last Saturday of each month: 7 a.m.–5 p.m.

Annual Enrollment Period (AEP): October 15–December 7

• Monday–Friday: 6 a.m.–7 p.m.
• Saturday: 7 a.m.–5 p.m.
• December 5, 6, and 7 (final three days of AEP): Extended hours

Corporate Office

3800 Kilroy Airport Way, Suite 100
Long Beach, CA 90806

(562) 989-5100